Expert Shopify Website Management
Expert Shopify Website Management
Have a Shopify expert at the ready without the expense of hiring in-house.
Have a Shopify expert at the ready without the expense of hiring in-house.
+
Tasks Completed
And ready for hundreds more.
+
Tasks Completed
And ready for hundreds more.
+
650
Tasks Completed
And ready for hundreds more.
+
Hours Saved
Let us handle your Shopify store and go back to doing what you love: growing your brand.
+
Hours Saved
Let us handle your Shopify store and go back to doing what you love: growing your brand.
+
1,000
Hours Saved
Let us handle your Shopify store and go back to doing what you love: growing your brand.
+
Years Experience
In the industry for over a decade and counting.
+
Years Experience
In the industry for over a decade and counting.
+
13
Years Experience
In the industry for over a decade and counting.
Our services
Services designed to help you thrive.
Our services
Services designed to help you thrive.
Shopify Store Maintenance Retainers
We keep your store running smoothly so you can focus on what matters: growing your brand. We know what makes an online store tick. From product listings and logistics to customer experience and conversions. We work seamlessly with marketing teams and agencies to ensure your store isn’t just maintained, it’s optimized for success.
Website Updates
Regular Theme Backups
Ongoing Audits
Metafield Implementation
Catalog Updates
SEO Integration
UX/UI Optimization
And Much More
View Details
Shopify Store Maintenance Retainers
We keep your store running smoothly so you can focus on what matters: growing your brand. We know what makes an online store tick. From product listings and logistics to customer experience and conversions. We work seamlessly with marketing teams and agencies to ensure your store isn’t just maintained, it’s optimized for success.
Website Updates
Regular Theme Backups
Ongoing Audits
Metafield Implementation
Catalog Updates
SEO Integration
UX/UI Optimization
And Much More
View Details
Marketing Consulting
Need a second set of eyes on your online presence? Book a one-on-one consulting session to get expert feedback on your website, user experience, or overall marketing funnel. Whether you're launching a new offer or troubleshooting performance dips, you'll walk away with clear next steps and tailored advice based on your goals, not generic tips. Perfect for brands that want smart, focused insights without a long-term commitment.
No Commitments
Personalized, Actionable Advice
Clear Vision of Next Steps
Address Specific Concerns
Transparent Pricing
View Details
Marketing Consulting
Need a second set of eyes on your online presence? Book a one-on-one consulting session to get expert feedback on your website, user experience, or overall marketing funnel. Whether you're launching a new offer or troubleshooting performance dips, you'll walk away with clear next steps and tailored advice based on your goals, not generic tips. Perfect for brands that want smart, focused insights without a long-term commitment.
No Commitments
Personalized, Actionable Advice
Clear Vision of Next Steps
Address Specific Concerns
Transparent Pricing
View Details
Website & Marketing Audits
We offer several audit options to uncover what’s working and what’s holding you back. Our comprehensive website audit reviews your site's layout, content, navigation, mobile responsiveness, and conversion flow. Or take a look at the full customer journey, from ad click to website interaction to post-signup or purchase follow-up. We’ll identify friction points, gaps in messaging, and missed conversion opportunities across your entire marketing funnel. Ideal for DTC brands and service providers ready to level up their digital presence.
No Commitments
Personalized, Actionable Advice
Refine Your Visual Identity
Streamline Your Brand Image
Don't Waste Adspend
Discover Flaws
View Details
Website & Marketing Audits
We offer several audit options to uncover what’s working and what’s holding you back. Our comprehensive website audit reviews your site's layout, content, navigation, mobile responsiveness, and conversion flow. Or take a look at the full customer journey, from ad click to website interaction to post-signup or purchase follow-up. We’ll identify friction points, gaps in messaging, and missed conversion opportunities across your entire marketing funnel. Ideal for DTC brands and service providers ready to level up their digital presence.
No Commitments
Personalized, Actionable Advice
Refine Your Visual Identity
Streamline Your Brand Image
Don't Waste Adspend
Discover Flaws
View Details
Our Portfolio
Learn about some current & past projects.
Our Portfolio
Learn about some current & past projects.
UX Research
UI Design
A/B Testing
Metafield Implementation
Custom Coding
With tens of thousands of variants, frequent, complex discounts, Customily integration, tons of custom code, and a cutting-edge theme, Conquest Maps was a fun challenge to maintain.
UX Research
UI Design
A/B Testing
Metafield Implementation
Custom Coding
With tens-of-thousands of variants, complex discounts, and a cutting edge theme, this website was a fun challenge to maintain.
Consulting
Traffic Systems
Strategy
Lead Gen
Website Administration
Reahard & Associates, a trusted name in F&I training, needed to modernize their digital marketing strategies to reach a highly specific audience in a niche industry with limited targeting options.
Consulting
Traffic Systems
Strategy
Lead Gen
Website Administration
Reahard & Associates, a trusted name in F&I training, needed to modernize their digital marketing strategies to reach a highly specific audience in a niche industry with limited targeting options.
Liquid
JavaScript
Website Design
Custom Functionality
Metafields
Our client needed a complete membership program and multiple versions of a membership up-seller. The project spanned multiple apps and lots of custom coding.
Liquid
JavaScript
Website Design
Custom Functionality
Metafields
Our client needed a complete membership program and multiple versions of a membership up-seller. The project spanned multiple apps and lots of custom coding.
Our Work Process
Our process makes working together easy, exciting, and effective!
Our Work Process
Our process makes working together easy, exciting, and effective!
1
Book A Call
We start by getting to know your store: how it runs, what’s working, and where there’s friction. Through focused conversation and smart research, we build a clear understanding of your operations, goals, and priorities.
2
Refine Your Scope
Whether you need a strategic audit, a one-off consult, or full-service maintenance, we’ll map out the exact deliverables, timelines, and next steps. No surprises, just a clear plan tailored to your needs.
3
We'll Do Our Thing
Once aligned, we dive in. From backend updates to catalog cleanups and theme improvements, we handle the operational load so you can focus on your vision. For audits and consults, we deliver sharp, actionable insights you can use right away.
4
Optimize & Evolve
We continue monitoring, fine-tuning, and advising to keep your store running at peak performance as your brand grows and the market shifts.
1
Book A Call
We start by getting to know your store: how it runs, what’s working, and where there’s friction. Through focused conversation and smart research, we build a clear understanding of your operations, goals, and priorities.
2
Refine Your Scope
Whether you need a strategic audit, a one-off consult, or full-service maintenance, we’ll map out the exact deliverables, timelines, and next steps. No surprises, just a clear plan tailored to your needs.
3
We'll Do Our Thing
Once aligned, we dive in. From backend updates to catalog cleanups and theme improvements, we handle the operational load so you can focus on your vision. For audits and consults, we deliver sharp, actionable insights you can use right away.
4
Optimize & Evolve
We continue monitoring, fine-tuning, and advising to keep your store running at peak performance as your brand grows and the market shifts.
1
Book A Call
We start by getting to know your store: how it runs, what’s working, and where there’s friction. Through focused conversation and smart research, we build a clear understanding of your operations, goals, and priorities.
2
Refine Your Scope
Whether you need a strategic audit, a one-off consult, or full-service maintenance, we’ll map out the exact deliverables, timelines, and next steps. No surprises, just a clear plan tailored to your needs.
3
We'll Do Our Thing
Once aligned, we dive in. From backend updates to catalog cleanups and theme improvements, we handle the operational load so you can focus on your vision. For audits and consults, we deliver sharp, actionable insights you can use right away.
4
Optimize & Evolve
We continue monitoring, fine-tuning, and advising to keep your store running at peak performance as your brand grows and the market shifts.
Our differences
Give your shop the VIP treatment it deserves.
Our differences
Give your shop the VIP treatment it deserves.
Others
No Flexibility
No Flexibility
Jargon Overload
Jargon Overload
Boring Creativity
Boring Creativity
Fluff Metrics
Fluff Metrics
No Commitment
No Commitment
Hidden Costs
Hidden Costs
Outdated Methods
Outdated Methods
Limited Scope
Limited Scope
Reactive Tactics
Reactive Tactics
Just Another Client
Just Another Client
Cart Critique
Simple Plans
Simple Plans
Clear Communication
Clear Communication
Fast Turnarounds
Fast Turnarounds
Clarity Guaranteed
Clarity Guaranteed
Long-Term Partners
Long-Term Partners
Strategic Insight
Strategic Insight
Operator Mindset
Operator Mindset
Specialist Support
Specialist Support
Proactive Strategies
Proactive Strategies
Passion & Care
Passion & Care
Client Stories
Hear
stories
straight
from
the
people
we
helped!
"
"We had big projects that Jon had a significant role in, like a complete rework of thousands of product listings and implementing a very technical membership program. Day to day, he kept things running smooth."
Ross W.
Founder, Conquest Maps
"
"We had big projects that Jon had a significant role in, like a complete rework of thousands of product listings and implementing a very technical membership program. Day to day, he kept things running smooth."
Ross W.
Founder, Conquest Maps
"
"We had big projects that Jon had a significant role in, like a complete rework of thousands of product listings and implementing a very technical membership program. Day to day, he kept things running smooth."
Ross W.
Founder, Conquest Maps
"
“Jonathan’s professional, insightful, and enjoyable approach made his guidance on our website, email marketing, and ad campaigns incredibly helpful. I look forward to working with him again as our business grows.”
Janet C.
COO, Reahard & Associates
"
“Jonathan’s professional, insightful, and enjoyable approach made his guidance on our website, email marketing, and ad campaigns incredibly helpful. I look forward to working with him again as our business grows.”
Janet C.
COO, Reahard & Associates
"
“Jonathan’s professional, insightful, and enjoyable approach made his guidance on our website, email marketing, and ad campaigns incredibly helpful. I look forward to working with him again as our business grows.”
Janet C.
COO, Reahard & Associates
"
"Jon brings a rare combination of strategic thinking and hands-on technical skills, particularly in managing and optimizing e-commerce operations. He approaches every task with focus, precision, and innovation."
Tony M.
Director of Operations, Eclipse Creative
"
"Jon brings a rare combination of strategic thinking and hands-on technical skills, particularly in managing and optimizing e-commerce operations. He approaches every task with focus, precision, and innovation."
Tony M.
Director of Operations, Eclipse Creative
"
"Jon brings a rare combination of strategic thinking and hands-on technical skills, particularly in managing and optimizing e-commerce operations. He approaches every task with focus, precision, and innovation."
Tony M.
Director of Operations, Eclipse Creative
Pricing Plans
Affordable, transparent pricing. No hidden costs here.
Pricing Plans
Affordable, transparent pricing. No hidden costs here.
Basic Retainer
$500
$475
/month
Save 5% by paying yearly
For smaller stores with straightforward needs. This covers core updates, light maintenance, listings, and promotional support.
Basic Retainer
$500
$475
/month
Save 5% by paying yearly
For smaller stores with straightforward needs. This covers core updates, light maintenance, listings, and promotional support.
Theme & App Updates (Ensuring Compatibility, Minor Customizations)
Theme & App Updates (Ensuring Compatibility, Minor Customizations)
Minor Product & Catalog Updates
Minor Product & Catalog Updates
Promotions & Scheduling
Promotions & Scheduling
Shipping Settings
Shipping Settings
Minor Store Content Updates
Minor Store Content Updates
Monitoring Store Performance (Basic Issues, Checking for Errors)
Monitoring Store Performance (Basic Issues, Checking for Errors)
Regular Theme Backups
Regular Theme Backups
General Admin & Troubleshooting
General Admin & Troubleshooting
4 Monthly Hours for Specialized App Maintenance
4 Monthly Hours for Specialized App Maintenance
5-Business Day Turnaround
5-Business Day Turnaround
Advanced Retainer
$1.5K
$1.4K
/month
Save 5% by paying yearly
For growing brands that need more attention. Includes complex catalog handling, dynamic site sections, and proactive performance audits.
Advanced Retainer
$1.5K
$1.4K
/month
Save 5% by paying yearly
For growing brands that need more attention. Includes complex catalog handling, dynamic site sections, and proactive performance audits.
Everything in Basic, plus...
Everything in Basic, plus...
Shopify Flow Automation Setup (Streamlining Manual Processes)
Shopify Flow Automation Setup (Streamlining Manual Processes)
Metafield Creation & Setup (Dynamic Content for Products, Collections, Pages)
Metafield Creation & Setup (Dynamic Content for Products, Collections, Pages)
Advanced Product & Catalog Management (Large Bulk Edits)
Advanced Product & Catalog Management (Large Bulk Edits)
Proactive Performance Audits
Proactive Performance Audits
Ongoing Store Optimization & Conversion Rate Tracking
Ongoing Store Optimization & Conversion Rate Tracking
Monthly Performance Report
Monthly Performance Report
12 Monthly Hours for Specialized App Maintenance
12 Monthly Hours for Specialized App Maintenance
3-Business Day Turnaround
3-Business Day Turnaround
Premium Retainer
$3K
$2.9K
/month
Save 5% by paying yearly
For large Shopify Plus stores with multiple apps, complex workflows, custom code, and lots of moving parts. You get priority support and full-spectrum oversight of your store. (Advanced web development projects are not covered.)
Premium Retainer
$3K
$2.9K
/month
Save 5% by paying yearly
For large Shopify Plus stores with multiple apps, complex workflows, custom code, and lots of moving parts. You get priority support and full-spectrum oversight of your store. (Advanced web development projects are not covered.)
Everything in Basic & Advanced, plus...
Everything in Basic & Advanced, plus...
Full Shopify Flow Automation Strategy & Implementation
Full Shopify Flow Automation Strategy & Implementation
Theme Update & Promo Scheduling via Shopify Launchpad
Theme Update & Promo Scheduling via Shopify Launchpad
Advanced Shopify Markets Configurations
Advanced Shopify Markets Configurations
Large-Scale Product & Catalog Management (Bulk Imports/Exports, Mass Edits)
Large-Scale Product & Catalog Management (Bulk Imports/Exports, Mass Edits)
Priority Scheduling for Updates & Requests
Priority Scheduling for Updates & Requests
Complex Theme Updates w/ Custom Theme Work
Complex Theme Updates w/ Custom Theme Work
17 Monthly Hours for Specialized App Maintenance
17 Monthly Hours for Specialized App Maintenance
2-Business Day Turnaround
2-Business Day Turnaround
Pricing Plans
Affordable, transparent pricing. No hidden costs here.
Basic Retainer
$500
$475
/month
Save 5% by paying yearly
For smaller stores with straightforward needs. This covers core updates, light maintenance, listings, and promotional support.
Theme & App Updates (Ensuring Compatibility, Minor Customizations)
Minor Product & Catalog Updates
Promotions & Scheduling
Shipping Settings
Minor Store Content Updates
Monitoring Store Performance (Basic Issues, Checking for Errors)
Regular Theme Backups
General Admin & Troubleshooting
4 Monthly Hours for Specialized App Maintenance
5-Business Day Turnaround
Advanced Retainer
$1.5K
$1.4K
/month
Save 5% by paying yearly
For growing brands that need more attention. Includes complex catalog handling, dynamic site sections, and proactive performance audits.
Everything in Basic, plus...
Shopify Flow Automation Setup (Streamlining Manual Processes)
Metafield Creation & Setup (Dynamic Content for Products, Collections, Pages)
Advanced Product & Catalog Management (Large Bulk Edits)
Proactive Performance Audits
Ongoing Store Optimization & Conversion Rate Tracking
Monthly Performance Report
12 Monthly Hours for Specialized App Maintenance
3-Business Day Turnaround
Premium Retainer
$3K
$2.9K
/month
Save 5% by paying yearly
For large Shopify Plus stores with multiple apps, complex workflows, custom code, and lots of moving parts. You get priority support and full-spectrum oversight of your store. (Advanced web development projects are not covered.)
Everything in Basic & Advanced, plus...
Full Shopify Flow Automation Strategy & Implementation
Theme Update & Promo Scheduling via Shopify Launchpad
Advanced Shopify Markets Configurations
Large-Scale Product & Catalog Management (Bulk Imports/Exports, Mass Edits)
Priority Scheduling for Updates & Requests
Complex Theme Updates w/ Custom Theme Work
17 Monthly Hours for Specialized App Maintenance
2-Business Day Turnaround
Need more than just Shopify maintenance?
Need more than just Shopify maintenance?
Marketing Audits
Starting at
$400
$100
/audit
An indepth audit of your website ($400), or your entire customer journey ($750). Your marketing chain is only as strong as its weakest link. What's holding you back?
Marketing Audits
Starting at
$400
$100
/audit
An indepth audit of your website ($400), or your entire customer journey ($750). Your marketing chain is only as strong as its weakest link. What's holding you back?
Identify Key Drop-Off Points
Identify Key Drop-Off Points
Clarify Confusing Navigation Paths
Clarify Confusing Navigation Paths
Streamline Add-to-Cart Experience
Streamline Add-to-Cart Experience
Optimize for Mobile Behavior
Optimize for Mobile Behavior
Improve Trust-Building Elements
Improve Trust-Building Elements
Spot Missed Conversion Triggers
Spot Missed Conversion Triggers
Assess Email Capture Flow
Assess Email Capture Flow
Strengthen Post-Click Ad Alignment
Strengthen Post-Click Ad Alignment
1-Hour Consultation
Starting at
$200
$200
/consult
Our Founder and Lead Strategist, Jonathan, has about 113,880 hours of e-commerce experience bouncing around in his brain. You can have access to it for $200.
1-Hour Consultation
Starting at
$200
$200
/consult
Our Founder and Lead Strategist, Jonathan, has about 113,880 hours of e-commerce experience bouncing around in his brain. You can have access to it for $200.
Ask Anything, Get Clarity
Ask Anything, Get Clarity
Prioritize Your Top Fixes
Prioritize Your Top Fixes
Review Funnel or Campaign Ideas
Review Funnel or Campaign Ideas
Solve Specific Conversion Issues
Solve Specific Conversion Issues
Plan Your Next Growth Move
Plan Your Next Growth Move
Spot Gaps in Messaging
Spot Gaps in Messaging
Get Objective, Expert Feedback
Get Objective, Expert Feedback
Walk Away With Action Steps
Walk Away With Action Steps
Need more than just Shopify maintenance?
Marketing Audits
Starting at
$400
$100
/audit
An indepth audit of your website ($400), or your entire customer journey ($750). Your marketing chain is only as strong as its weakest link. What's holding you back?
Identify Key Drop-Off Points
Clarify Confusing Navigation Paths
Streamline Add-to-Cart Experience
Optimize for Mobile Behavior
Improve Trust-Building Elements
Spot Missed Conversion Triggers
Assess Email Capture Flow
Strengthen Post-Click Ad Alignment
1-Hour Consultation
Starting at
$200
$200
/consult
Our Founder and Lead Strategist, Jonathan, has about 113,880 hours of e-commerce experience bouncing around in his brain. You can have access to it for $200.
Ask Anything, Get Clarity
Prioritize Your Top Fixes
Review Funnel or Campaign Ideas
Solve Specific Conversion Issues
Plan Your Next Growth Move
Spot Gaps in Messaging
Get Objective, Expert Feedback
Walk Away With Action Steps
About Cart Critique
Cart Critique was founded and is headed by Jonathan Bouldin, an e-commerce and digital marketing veteran with nearly 15 years of experience in the industry.
We handle Shopify store maintenance and management, keeping your store running smoothly so you can focus on what matters: growing your brand. With over a decade of experience in e-commerce, we know what makes an online store tick. From product listings and logistics to customer experience and conversions.
We also specialize in paid traffic systems, landing page optimization, and email marketing. We work seamlessly with marketing teams and agencies to ensure your store isn’t just maintained, it’s optimized for success.
Let us take the backend off your plate, so you don’t have to worry about updates, broken pages, or tedious admin work. If you're ready to offload all those tasks and focus on what matters most, let’s talk.
About Me
I’ve spent over a decade in e-commerce. First as Director of E-Commerce for two online brands, then as an E-Commerce Specialist, and for the past few years, as a dedicated Shopify Plus specialist. My experience spans the full stack of online retail: from backend logistics and customer care to ad strategy, platform migrations, product listings, and much more. I’ve worked on platforms like Adobe Commerce, WooCommerce, Volusion, Odoo, Amazon, Wayfair, and PrestaShop. But over the years, Shopify has become my platform of choice and the one I specialize in today.
About Me
I’ve spent over a decade in e-commerce. First as Director of E-Commerce for two online brands, then as an E-Commerce Specialist, and for the past few years, as a dedicated Shopify Plus specialist. My experience spans the full stack of online retail: from backend logistics and customer care to ad strategy, platform migrations, product listings, and much more. I’ve worked on platforms like Adobe Commerce, WooCommerce, Volusion, Odoo, Amazon, Wayfair, and PrestaShop. But over the years, Shopify has become my platform of choice and the one I specialize in today.
About Cart Critique
Cart Critique was founded and is headed by Jonathan Bouldin, an e-commerce and digital marketing veteran with nearly 15 years of experience in the industry.
We handle Shopify store maintenance and management, keeping your store running smoothly so you can focus on what matters: growing your brand. With over a decade of experience in e-commerce, we know what makes an online store tick. From product listings and logistics to customer experience and conversions.
We also specialize in paid traffic systems, landing page optimization, and email marketing. We work seamlessly with marketing teams and agencies to ensure your store isn’t just maintained, it’s optimized for success.
Let us take the backend off your plate, so you don’t have to worry about updates, broken pages, or tedious admin work. If you're ready to offload all those tasks and focus on what matters most, let’s talk.
About Me
I’ve spent over a decade in e-commerce. First as Director of E-Commerce for two online brands, then as an E-Commerce Specialist, and for the past few years, as a dedicated Shopify Plus specialist. My experience spans the full stack of online retail: from backend logistics and customer care to ad strategy, platform migrations, product listings, and much more. I’ve worked on platforms like Adobe Commerce, WooCommerce, Volusion, Odoo, Amazon, Wayfair, and PrestaShop. But over the years, Shopify has become my platform of choice and the one I specialize in today.
About Me
I’ve spent over a decade in e-commerce. First as Director of E-Commerce for two online brands, then as an E-Commerce Specialist, and for the past few years, as a dedicated Shopify Plus specialist. My experience spans the full stack of online retail: from backend logistics and customer care to ad strategy, platform migrations, product listings, and much more. I’ve worked on platforms like Adobe Commerce, WooCommerce, Volusion, Odoo, Amazon, Wayfair, and PrestaShop. But over the years, Shopify has become my platform of choice and the one I specialize in today.
About Me
I’ve spent over a decade in e-commerce. First as Director of E-Commerce for two online brands, then as an E-Commerce Specialist, and for the past few years, as a dedicated Shopify Plus specialist. My experience spans the full stack of online retail: from backend logistics and customer care to ad strategy, platform migrations, product listings, and much more. I’ve worked on platforms like Adobe Commerce, WooCommerce, Volusion, Odoo, Amazon, Wayfair, and PrestaShop. But over the years, Shopify has become my platform of choice and the one I specialize in today.
Frequently Asked Questions
Know what's up.
Explore our FAQs and find the answers you need. Or reach out with additional questions.
Frequently Asked Questions
Know what's up.
Explore our FAQs and find the answers you need. Or reach out with additional questions.
What exactly do retainers cover each month?
That depends on the complexity of your store and which plan you’re on. But generally, I handle tasks like theme/app updates, product listings, metafields, promotions, shipping setup, Shopify Markets, and proactive maintenance so your store stays running smoothly without your day getting derailed by admin work.
How do your retainer plans work?
I offer flexible monthly retainer plans at $500, $1,500, and $3,000 per month. Each tier reflects the time and complexity involved. If you're not sure what level you need, we can start small and scale up. You can also book one-off projects at an hourly rate.
Can I still reach out for help even if I’m not on a monthly plan?
Absolutely. One-off requests or project-based work (like large catalog updates, app integrations, or Shopify setup) are available at an hourly or flat rate. Great for clients who don’t need ongoing support but still want expert help.
Can I customize the packages you offer?
Generally, I like to keep offerings clear and set, but I'm also flexible to each client's different needs.
What’s the difference between you and a virtual assistant?
Unlike a general VA, I specialize in e-commerce operations and bring over a decade of hands-on experience managing complex Shopify and Shopify Plus stores. I work independently, understand the platform deeply, and can help prevent costly errors that less experienced support might miss.
Can you work with our agency or marketing team?
Yes! I often partner with digital marketing teams and media buyers to support technical tasks, build dynamic landing pages, manage site updates, and help execute campaigns without bottlenecks.
Do I need to sign a long-term contract?
No. My retainer plans are month-to-month, and you can pause or cancel anytime with reasonable notice. I want this to feel flexible and low-pressure, not like a locked-in commitment.
Will I have to train you on how our store works?
Not really. I’m used to diving into new stores and getting up to speed quickly. I’ll ask a few onboarding questions, but beyond that, I aim to reduce your workload, not add to it.
What if I have a huge catalog or really custom store?
That’s what I do best. I’ve worked with stores that have 50,000+ variants, multiple markets, custom themes, and intricate logic. I can handle bulk imports/exports, scheduling, flows, and app troubleshooting with minimal friction.
What if something breaks? Do you fix it?
Yes. I proactively test changes and monitor key updates to avoid issues, but if something breaks, I’ll fix it as part of your plan unless it’s something massive or caused by a third-party tool outside our scope (in which case I’ll help triage and guide next steps).
Do you offer reporting or analytics?
I keep an eye on your Shopify Analytics or your preferred data source and flag any concerning trends or opportunities. I don’t do heavy reporting, but I’ll always let you know if I spot something off.
Do you only work with Shopify?
Shopify is my specialty, but I’ve worked across platforms like Magento, WooCommerce, Amazon, and more. If you're migrating or operating across channels, I can help guide strategy and implementation.
What exactly do retainers cover each month?
That depends on the complexity of your store and which plan you’re on. But generally, I handle tasks like theme/app updates, product listings, metafields, promotions, shipping setup, Shopify Markets, and proactive maintenance so your store stays running smoothly without your day getting derailed by admin work.
How do your retainer plans work?
I offer flexible monthly retainer plans at $500, $1,500, and $3,000 per month. Each tier reflects the time and complexity involved. If you're not sure what level you need, we can start small and scale up. You can also book one-off projects at an hourly rate.
Can I still reach out for help even if I’m not on a monthly plan?
Absolutely. One-off requests or project-based work (like large catalog updates, app integrations, or Shopify setup) are available at an hourly or flat rate. Great for clients who don’t need ongoing support but still want expert help.
Can I customize the packages you offer?
Generally, I like to keep offerings clear and set, but I'm also flexible to each client's different needs.
What’s the difference between you and a virtual assistant?
Unlike a general VA, I specialize in e-commerce operations and bring over a decade of hands-on experience managing complex Shopify and Shopify Plus stores. I work independently, understand the platform deeply, and can help prevent costly errors that less experienced support might miss.
Can you work with our agency or marketing team?
Yes! I often partner with digital marketing teams and media buyers to support technical tasks, build dynamic landing pages, manage site updates, and help execute campaigns without bottlenecks.
Do I need to sign a long-term contract?
No. My retainer plans are month-to-month, and you can pause or cancel anytime with reasonable notice. I want this to feel flexible and low-pressure, not like a locked-in commitment.
Will I have to train you on how our store works?
Not really. I’m used to diving into new stores and getting up to speed quickly. I’ll ask a few onboarding questions, but beyond that, I aim to reduce your workload, not add to it.
What if I have a huge catalog or really custom store?
That’s what I do best. I’ve worked with stores that have 50,000+ variants, multiple markets, custom themes, and intricate logic. I can handle bulk imports/exports, scheduling, flows, and app troubleshooting with minimal friction.
What if something breaks? Do you fix it?
Yes. I proactively test changes and monitor key updates to avoid issues, but if something breaks, I’ll fix it as part of your plan unless it’s something massive or caused by a third-party tool outside our scope (in which case I’ll help triage and guide next steps).
Do you offer reporting or analytics?
I keep an eye on your Shopify Analytics or your preferred data source and flag any concerning trends or opportunities. I don’t do heavy reporting, but I’ll always let you know if I spot something off.
Do you only work with Shopify?
Shopify is my specialty, but I’ve worked across platforms like Magento, WooCommerce, Amazon, and more. If you're migrating or operating across channels, I can help guide strategy and implementation.
Other questions?
Other questions?
We'd love to hear from you!
We'd love to hear from you!
